Taxi88 Privacy Policy — User Data Protection on the Platform
This Privacy Policy explains how taxi88 collects, uses, stores and protects the personal information of users on our platform, which operates for the Malaysian market.
Updated: January 2026
Information We Collect
Taxi88 collects various types of information from users during the registration process, platform usage and financial transactions. The information collected is grouped into several main categories:
Full name, email address, phone number, date of birth and encrypted password. This information is required during registration and is used to verify user identity.
Transaction details in Malaysian Ringgit (RM), payment methods used (FPX, TNG eWallet), deposit and withdrawal history. Full bank account numbers are not stored in our system.
Device type, operating system, browser version, IP address, screen resolution and other technical data used to ensure the platform functions correctly on the user's device.
Game records, betting history, pages visited, session duration and platform usage patterns. This data is used to improve the user experience and ensure account security.
How We Use Your Information
Information collected by taxi88 is used solely for purposes related to platform operations and improving services for users. The following are the primary purposes for which data is used:
- Account verification & security — ensuring every account is legitimate and not misused by unauthorised parties
- Processing of financial transactions — processing deposits and withdrawals in RM securely and with accurate records
- Customer Support — enabling our support team to assist users more effectively based on account history
- Platform improvements — analyses usage patterns to improve the platform's interface, speed and functionality
- Legal compliance — fulfilling reporting and record-keeping requirements set by the relevant authorities
Cookie Use & Tracking
The taxi88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small data files stored on your device when you access the website.
Types of cookies we use:
- Session cookies — temporarily storing your login details so you don't need to log in again while browsing the platform
- Preference cookies — saving your language settings, display format and other personal preferences
- Analytics cookies — collects anonymised data on how users interact with the platform for improvement purposes
- Security cookies — helping detect and prevent unauthorised access to user accounts
Users can manage or block cookies through their respective web browser settings. However, blocking certain cookies may affect some features within the taxi88 platform.
Data Storage & Security
Taxi88 takes the security of user data seriously. All personal information is stored on servers protected by current encryption standards, and access to user data is restricted to staff who require it to carry out their duties.
Security measures we have in place include:
- Data encryption during transmission using secure protocols (HTTPS)
- User passwords are stored in encrypted form and cannot be read by staff
- Continuous account activity monitoring to detect any suspicious access
- Two-factor authentication is available for users who want an extra layer of security on their account
User data is retained for as long as the account remains active and for the period required to meet legal obligations or resolve any outstanding disputes.
Sharing of Information with Third Parties
Taxi88 does not sell, rent or trade users' personal information to third parties for marketing purposes. User information is only shared in the following circumstances:
- Payment service providers — parties that process financial transactions in RM on behalf of the platform, bound by strict confidentiality agreements
- Legal authorities — when required by law, court order, or a government agency with valid jurisdiction
- Fraud investigation — to agencies or parties assisting in the investigation of fraud, money laundering, or platform abuse
- Business transfers — in the event of a merger, acquisition or sale of company assets, users will be notified in advance
In all cases of data sharing, taxi88 ensures that recipients are subject to data protection obligations equivalent to our own standards.
User Rights, Policy Changes & Contact Us
Every taxi88 user has the following rights regarding their personal data:
- Right to Access — users may request a copy of the personal information we hold in relation to their account
- Right to Rectification — users may update inaccurate or outdated personal information via account settings or by contacting support
- Right to Erasure — users may request the deletion of their account and personal data, subject to any applicable legal retention requirements
- Right to Object — users may object to the processing of their data for specific purposes by contacting our support team
Taxi88 reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations or new legal requirements. The latest version will always be displayed on this page with a clear update date.
For general enquiries, visit FAQ page us first
Still Have Privacy Questions?
Check our FAQ page for quick answers, or log in to your taxi88 account to manage your privacy and security settings directly.